Purchases

Customer self-help articles involving a purchase.

Purchase Not Received
All our products are digital and are available for immediate download (or are service based). Our system is fully automated and relies on...
Sat, 16 Jul, 2016 at 12:49 PM
Request a Refund
Open a ticket and provide us with the required purchase information. We need this information to know who, what, and when the purchase was made. This ...
Wed, 9 Jul, 2014 at 3:56 PM
Locating a Purchase
You were sent a series of eMails from our payment processor using eMail address grmbusinesssolutions.com. One of those emails with the subject line "...
Thu, 23 Feb, 2017 at 4:47 PM
PDF Files
The pdf file format is a method used to encrypt files for security and to allow it to be read on different computers and devices.  You cannot open a...
Fri, 21 Apr, 2017 at 12:04 PM
Zipped Files
Compressing a file makes it faster to download. Our products were designed to be opened using a desktop computer. Once you have unzipped them, you can...
Fri, 21 Apr, 2017 at 12:05 PM
Downloading to Mobile Devices
Different devices have different issues. We do not have the technical information to assist you with your devices. Please use the links provided in th...
Thu, 19 Feb, 2015 at 11:04 AM